Privacy Policy

StartPrint LLC is a limited liability company registered under Georgian law, providing remote document printing services through an online platform/application. Company ID: 405759558. StartPrint LLC is committed to processing personal data in full compliance with Georgian legislation, international best practices, and the recommendations of the Council of Europe. As a company that takes responsibility seriously, we prioritize the consistent and high-quality protection and security of our users' (your) personal data. Our aim is to explain what data StartPrint collects and processes about you, how it is processed, the measures we use to ensure data security, and to inform you about your rights. StartPrint LLC processes personal data fairly and lawfully, only for specific and clearly defined legal purposes, and protects its database from unauthorized access or use.

1. What Types of Data Do We Process?

• Contact information — such as your name, surname, email, and delivery address when registering in the application or ordering services.
• Contractual information — details about the services provided to you.
• Financial and transactional information — including payment data, balance, debts, account numbers, and limited card details (first six and last four digits).
• Technical information — data on the devices and technologies you use to access our services (IP address, cookies, behavioral and location data, etc.).
• Communication data — information exchanged via email, phone, chat, social media, or other communication channels with us or our providers.
• Public information — legally available data about you from public sources, including the internet.
• Voluntarily provided information — any other data you choose to share with us.
• Other necessary information — required for contractual and/or legal obligations.

2. Source of the Data We Collect

Your data becomes available to us when:

• You become our customer or service provider;
• You register on our platform/application;
• You use our services;
• You post comments or content related to our services on social media or other sources;
• You communicate with us via phone, email, chat, or visit our office;
• You send us documents/messages via any communication means;
• You request services or we fulfill an order/service for you;
• You use services connected to our company, including partner services;
• You apply for employment or submit a complaint;
• We access data from public registries, financial institutions, tax offices, or other official entities;
• Our partners share your data with your consent or under a legal basis — during registration, transactions, or communication related to our services.

3. Purpose of Data Processing

We process your data solely for lawful purposes and only to the extent necessary to deliver quality services and meet your needs. This includes:

• Providing and improving services;
• Monitoring service usage and sending status notifications (e.g., order confirmations);
• Legal compliance with regulatory or audit authorities;
• Preparing reports and analysis;
• Ensuring data security and preventing misuse or crime;
• Testing new products/services;
• Executing contractual obligations or monitoring fulfillment;
• Conducting marketing activities based on your consent;
• Receiving feedback and handling complaints;
• Protecting the company’s legitimate interests and legal rights.

4. Legal Basis for Data Processing

We process your personal data only if:

• You give verbal or written consent;
• It is required by law;
• It is necessary to fulfill a contract with you or to take steps prior to entering into a contract;
• It is needed to provide services or respond to your request;
• It is necessary to protect legitimate interests of the company or third parties;
• The data is publicly available;
• It is needed for the prevention or investigation of crimes, or protection of safety/property.

5. Sharing Personal Data with Third Parties

We may share your data in the following cases:

• With your legal representatives or parties to a transaction;
• With courts and law enforcement authorities as required by law;
• With service providers assisting us in operations such as printing, delivery, IT, audit, marketing, consulting, and payment processing;
• With our group companies;
• With other third parties only with your consent;
• To other countries if allowed under Georgian law and where adequate safeguards are in place.

Before sharing with any third party, we verify they have implemented adequate technical and organizational data protection measures.

6. Your Rights

According to Georgian law, you have the right to:

• Access information about the data we process about you;
• Know the source and recipients of your data;
• Request copies of your personal data;
• Request correction, update, or completion of inaccurate or incomplete data;
• Request deletion, destruction, or suspension of processing if it is unlawful or no longer needed;
• Withdraw your consent at any time, which will stop future processing (unless another legal basis applies);
• Request restriction of processing under certain legal conditions.

If your rights are violated, you may contact our company, the Personal Data Protection Service, or the courts to seek redress.

7. Processing of Minors' Data

According to Georgian law, personal data of individuals under the age of 16 may only be processed with the consent of a parent or legal guardian. Registration in our app confirms that the user is at least 16 years old or has guardian consent. If we discover otherwise, we will delete the user’s data.

8. Limitations to Your Rights

Your rights may be restricted if their exercise threatens:

• National or cyber security;
• Public safety or crime investigation;
• Execution of legal penalties or justice;
• Important economic or public health interests;
• The rights and freedoms of others or legal secrecy obligations.

9. Direct Marketing

If you give consent, we may use your personal data to offer you personalized services or products, including those from our partners. You may withdraw your consent anytime by contacting us at [email protected] or through our app's chat. Marketing emails and SMS will also include opt-out options. We will stop processing your data for marketing within five business days of receiving your request.

10. Data Security

We take legal, technical, organizational, and physical measures to protect your personal data from unauthorized access, use, or loss. Only our staff and partners involved in delivering services can access your data, and only to the extent necessary. While we do our best to prevent unauthorized access, we cannot guarantee absolute protection due to the nature of digital technologies.

11. Data Retention Period

We store your data for the duration of service provision and for up to three years afterward, to respond to inquiries, prove fair treatment, or meet legal requirements. Documents or files voluntarily uploaded during service use may be stored for up to six months after service completion. Longer retention is possible if legally justified.

12. Your Obligations

You must provide accurate and complete information for us to deliver services. You must inform us of any changes. You may only upload content that is legally obtained and does not infringe on others’ rights (e.g., privacy, intellectual property). Uploading files implies you have the legal right to share them.

13. Contact Information

If you have any questions related to personal data, please contact us at [email protected] or use the chat feature in our app.

14. Policy Updates

We may update this policy over time. Changes will be published on our website and app. The new version becomes effective upon publication. Continued use of our services means you agree to the updated terms.